Customer Service Representative at SIMS Nigeria Limited – Apply Now!

Title: Customer Service Representative

Location: Lagos

Type: Full-time

Core Responsibilities

  • Receive customers and address all issues concerning their faulty products.
  • Prepare Job Card for all jobswith proper classification i.e.warranty or non-warranty.
  • Forward all job card and faulty products to the service centre supervisor.
  • Preparation ofdefective parts failure report(Panel, PCB & Compressor )
  • Preparation of daily work report.
  • Daily follow up on the engineers to confirm status of jobs.
  • Responsible for happy calls to customers and dealers.
  • Responsible for spare part request in line with job card details.
  • Responsible for job completion feedback to the customer.

Requirements

  • Bachelor’s Degree or equivalent
  • Minimum of 2 years experience in a similar role.
  • Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint.

Application Closing Date

30th June, 2021.

Apply Here

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