Customer Service Representative In A Logistics Firm

We are recruiting for a customer service representative. We are a leading logistics company In Nigeria with core competence in courier delivery service, haulage, supply chain management, air cargo services, service quality audit, third-party verification, and customs clearing & handling. We provide globally integrated end-to-end solutions tailored to our customers’ needs on a world-class technology platform.

Due to our expansion of work, we are seeking to hire an experienced Customer-oriented service representative The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:- Manage large amounts of incoming phone calls

– Generate sales leads

– Identify and assess customers’ needs to achieve satisfaction

– Build sustainable relationships and trust with customer accounts through open and interactive communication

– Provide accurate, valid and complete information by using the right methods/tools

– Meet personal/customer service team sales targets and call handling quotas

– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

– Keep records of customer interactions, process customer accounts and file documents

– Follow communication procedures, guidelines and policies

– Take the extra mile to engage customersRequirements

– Proven customer support experience or experience as a Client Service Representative

– Track record of over-achieving quota

– Strong phone contact handling skills and active listening

– Familiarity with CRM systems and practices

– Customer orientation and ability to adapt/respond to different types of characters

– Excellent communication and presentation skills

– Ability to multi-task, prioritize, and manage time effectively

– Bsc in any related field

– Great multi-tasking abilities and attention to detail

Reporting to: Head Of Commercial

Location: Port Harcourt(Stadium Road)Employment Type

Salary is N60,000- N80,000

Method of Application: Qualified and interested candidates who meet the requirements can apply to click here to fill the form and submit their resume.

For more jobs in Port Harcourt, click Here

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